DIPLOMAT TRAVEL, is committed to care and protection in the aspects of environmental, sociocultural and economic media that are within the limits of advertising. For this, we work in the team and in a permanent manner where we take into account the inclusion of local communities and the support of them, for the generation of employment in fair and equitable conditions, achieving the economic development of the destination where it is developed. the tourist plan.
- Carry out the quality and customer service policy.
- Practice the good use of public services.
- Provide training to the local community.
- Permanently apply the provisions of the legislation for the development and advancement of the travel agency.
- Contribute to the improvement of the natural, cultural and socioeconomic heritage, in accordance with the sustainability policy.
- Raise awareness among the work team and customers of the respect and conservation of the environment, in the different tourist destinations since they are material and immaterial heritage of humanity.
- From 100% of our advertising, 90% of Digital Advertising and 10% of physical advertising (Brochures, Brochures, among others).
- Disconnect appliances that consume energy, when they are not being used.
- Hold an informative talk about the responsible behavior of tourists.
- Create a responsible tourist code of conduct document.
- Make a virtual course of CSEC.
- Send information on the ESCCNA to 100% of publicity material
GUIDE TO GOOD PRACTICES IN SUSTAINABLE TOURISM
EFFICIENT USE OF WATER
Water is one of the essential elements for tourism. The provision of tourism services depends to a large extent on this resource.
Studies show that water consumption per tourist can be between 3 and 15 times higher than that of the local population.
Many of the families in vulnerable sites collect and store rainwater in large tanks or cement tanks and use it to cook, bathe and in some cases boil it for drinking.
EFFICIENT USE OF ENERGY
As a travel agency, we are committed to the efficient use of energy in our facilities. We also emphasize the importance of saving energy with our officials, suppliers and customers.Apagar las luces mientras nadie esté dentro de la habitación.
- It is preferable to open the curtains to let in daylight than to turn on the electric lights.
- Disconnect the chargers if they are not being used.
They are small details that together represent a great saving.
Make an adequate disposal of solid waste, using the bins according to their classification. It is everyone’s responsibility to deposit the waste in the places prepared for it and according to its classification. The vast majority of garbage is produced by the tourism and commercial sectors. (Hotels, inns, restaurants and stores).
- Deposit garbage according to its classification
- Reuse everything that is possible.
- Avoid the purchase of non-returnable products
ILLEGAL TRAFFIC OF FLORA AND FAUNA
We promote and respect our biodiversity, according to the law 17 of 1981 to prevent, punish and reject any act that abuses and threatens the lives of the country’s animals, especially those that are in danger of extinction.
In addition, effective measures for the preservation of wildlife and Law 1333 of 2009 will be developed to prevent the continuity or performance of actions that endanger the environment.
We support the legal trade of cultural goods, we respect and promote the conservation of our culture, according to the law 63 of 1986 for the prevention of illegal traffic of cultural goods of the country and the law 1185 of 2008 that seeks safeguard, protection and sustainability, spreading and stimulating assets of the Nation’s cultural heritage.
REJECTION OF DISCRIMINATION TO THE VULNERABLE POPULATION
We reject acts of this nature and we support Law 1752 of 2015 and Law 1482 of 2011. Criminally sanction acts of discrimination based on race, ethnicity, religion, nationality, political or philosophical ideology, sex or sexual orientation, disability and other reasons of discrimination.
SEXUAL EXPLOITATION AND CHILD LABOR
We lead, support and promote the prevention of trade and sexual exploitation with minors and we are committed to reporting cases according to current legislation
DIPLOMAT TRAVEL, rejects exploitation, pornography, sex tourism and other forms of sexual abuse with minors, law 679 of 2001. DIPLOMAT TRAVEL, rejects child labor, law 1098/2006 – decree 2737/1987.
ETHICS AND CODE OF CONDUCT
In compliance with Law 679 of 2001 and Resolution 3840 of 2009, the travel agency DIPLOMAT TRAVEL adopts the code of conduct in order to protect minors from sexual exploitation. In order to comply with the above, we have defined the following guidelines:
- All our activities and operations reject any kind of sexual exploitation of children.
- We reject child labor exploitation.
- Officials of the DIPLOMAT TRAVEL agency will not promote establishments where minors are directly or indirectly exposed to the sex trade.
- We will communicate in a timely manner to the local police and / or competent authorities, the cases of sexual commerce with minors that are perceived or detected and the suppliers that develop practices related to this aspect.
- We will market our products without misleading advertising and without involving undue practices with children or adolescents.
- We will raise awareness and disclose to the public that the sexual exploitation of minors is a crime.
- We condemn all forms of sexual exploitation with children and support all legal actions to prevent and punish these crimes.
- We ask clients, suppliers, partners and other agencies to reject participation in the sexual exploitation of children and to report all cases of sexual exploitation of children of which they are aware.
CODE OF CONDUCT – RESPONSIBLE TOURIST
- Before traveling, consult about the customs, traditions, language and important information of the place of destination Support the local economy; buy handmade and local products.
- Respect the environment; apply good practices that generate positive impacts to the environment during your travel period.
- Be careful when visiting wilderness, heritage, archeological or other areas that seem fragile and / or valuable.
- Be an informed and respectful traveler
- Follow ecological regulations when heading wild, heritage, archaeological or other sites that are valuable and / or fragile.
- Choose routes that generate a minimum environmental impact.
- Do not remove natural pieces from the landscapes or tourism sites for example: snails, fossils or others from their original environment.
According to the world ethical code, tourism is associated as an activity generally associated with rest, fun, sports and access to culture and nature, therefore the scene associated with travel and tourism, negatively affects their activities, denies its essence and violates its general objects. Consequently, the image of the different tourism and travel agencies is seriously affected, loses market positioning, tourists can be exposed to risk situations and increasingly away from responsible tourism. In addition to the penal consequences, those establishments related to any form of ESCNNA, are exposed to cancellations of registration or licenses, fines, economic loss, among others. In compliance with Law 679 of 2001, DIPLOMAT TRAVEL is committed to the fight against ESCNNA and therefore in the tourism packages it commercializes, it does not promote ESCNNAg in any of its modalities. Prevention of illicit trafficking in flora and fauna, we do not support the illegal trade of flora and fauna species, we respect and promote the conservation of our biodiversity. According to the law 17 of 1981 to prevent, punish and reject any act of abuse that threatens the lives of animal species in the country and Law 1333 of 2009 to prevent the continuation or performance of actions against the environment
It is the responsibility of all employees of the DIPLOMAT TRAVEL Travel Agency to implement the following good practices, in addition to those established in the different procedures of the Sustainability System:
- DIPLOMAT TRAVEL in the field of sustainable tourism is committed to developing its tourism activities with respect for the environment, will meet compliance with legal requirements and other environmental requirements. Within our sustainable programs we link to determine the impacts produced by our activities, implementing a continuous improvement that minimizes pollution, protects natural resources and optimizes the use of these.
- Increase the purchase of “Regional” Wholesalers and Operators, contributing to the generation of indirect jobs.
- Maintain behaviors that contribute to good labor relations, tolerating people’s differences.
- Respect the people with whom they relate, regardless of their race, creed, gender, status, etc.
- Use a moderate tone of voice in the workplace.
- Maintain a cordial and respectful attitude with co-workers and clients of the Agency.
- Report any anomaly that may affect aspects related to social issues, especially regarding sex tourism or the labor exploitation of children and adolescents.
- Marketing Tourism Plans that promote the Culture of the Region.
- Increase efficiency in administrative, commercial and financial processes
- Increase the degree of satisfaction of our customers
- Handle cheap, fair and competitive rates
- Report any inconvenience or failure that may negatively impact the economy of the Agency.
- Improve human resource competencies
In the event that a situation involving the life of the staff, a notice is available where the control agencies and their respective telephone numbers are located. In case the situation is not an emergency, a contingency plan will be taken into account which will lead to the prompt resolution of what happened.
SAFETY OF WORKERS
The personnel that works in the administrative office must know the processes and work controls correctly. They must have the necessary materials and tools to perform their functions and be aware of the company’s labor protection policies; there must be measures of individual and collective protection. In addition, the staff will have to know the evacuation and emergency plan perfectly.
In compliance with Law 679 of 2001, Law 1336 and Resolution 3840 of 2009, the Travel Agency DIPLOMAT TRAVEL is committed to the code of conduct in order to protect minors from sexual exploitation (Pornography and violence sexual).
We recognize that the sexual exploitation of children is a global problem and to combat it we are adopting the following measures:
- All our activities and operations actively reject any kind of sexual exploitation against minors.
- Employees do not promote establishments, where minors are exposed to the sex trade (income from tickets, drinks etc. is a source of income for pimps and / or other adults who are involved in the sex trade with children).
- Obvious cases of sex trade with children are reported to the local police and / or competent authorities. The commercialization of our products is not done using portraits of minors with a sexual sense.
- We create awareness among our employees, using training and information as the best tools to highlight that the sexual exploitation of minors is a crime.
- The Travel Agency’s policy stipulates that it is not allowed to search for child pornography using the Internet. It is also forbidden to seek contacts with children for sexual purposes through chat rooms, discussion groups or similar.
- If you are on a child pornography employee’s computer, you must inform the police. Possession of child pornography is a crime and the material could be used as evidence in a future trial; therefore, it should not be eliminated in any way.
The DIPLOMAT TRAVEL Travel Agency condemns all forms of sexual exploitation with children and supports all legal actions to prevent and punish these crimes, and asks its clients, partners and all its staff to reject participation in the sexual exploitation of children and inform about all cases of sexual exploitation of children of which they have knowledge.
For complaints to ICBF:
Free Line 01-8000-112-440 Extension 106 or Visiting the website I Protect You (www.teprotejo.org)
Make sure you bring all the necessary documentation for your trip, such as: identification document (cedula and / or passport), current visa if necessary, service orders, travel insurance, minors permit if applicable, among others.
- Set aside a special place to store all these documents; In that way, you will save time in immigration positions.
- Make two copies of the identification page of your passport.
This will facilitate your replacement in case your passport is stolen or lost. Leave a copy at home, at the hotel (security box) or where you are staying, to be able to access it quickly. Take the other one with you and keep it separately from your passport.
- Before traveling it is very convenient to find out and familiarize yourself with the local laws and customs of the countries to which you are going to travel. Remember that the freedoms and rights granted by the constitution of your country are not always valid in the countries you are willing to travel to. You are required to respect and comply with the laws of the countries you visit abroad.
- Carry travel insurance when you go abroad. It not only covers illnesses and accidents, but also the loss or delay of luggage. There are many options available through your travel agent.
- Before traveling, check with your travel agent the restrictions that apply on luggage, such as: size, number of pieces, weight and hand luggage.
- It is recommended to carry suitcases with wheels, since they are very comfortable and easy to move and handle in the terminals and airports.
- Try to use a badge in your suitcase that allows you to recognize it at collection points, so as not to take the wrong suitcase. Remove labels from previous trips to avoid confusion. If possible additionally identify your suitcase with your personal data.
- Arrive at the airport two hours in advance for domestic flights and three hours for international flights.
- When making a reservation on a connecting flight, always check the amount of time available between flights, to avoid inconvenience due to flight delays.
- Permanently take care of your luggage. Do not leave it alone, unattended or with strangers in public areas (airports, hotel hall). Do not accept packages from strangers.
- Remember that in your carry-on luggage you can not carry sharp items, including scissors, nail files or razors, or any object that could confiscate you in the security control.
- Carry in your hand luggage the medicines you usually take and make sure you have the proper dose for the duration of the flight (remember that you can not carry needles in your hand luggage without medical documentation that proves it).
- If the luggage arrives open, or with visible deterioration, the traveler must immediately verify the content to know if something is missing or damaged and report any problem to the airline before leaving the airport.
- Find out the location of consulates and / or embassies in your country where you will travel. Have a record of emails and telephones, in case of any emergency.
- Try not to draw attention to yourself in countries abroad, through the use of ostentatious jewelry and large sums of cash, especially in countries over which you have little or no information. Separate money from credit cards and make photocopies of credit cards, which can be left at the hotel and at home. To avoid non-compliance with local laws, only deal with authorized agents when you exchange currency or buy art or antiques.
- In some countries, traveling with minor children requires a special permit. Please consult with local authorities.
- Keep and keep copies of receipts, orders and other documents delivered by the travel agency, as well as advertising brochures and travel itinerary. In the case of catalogs, it is advisable to take a copy of the purchased package, in order to clarify any discrepancy between the description and what is offered at the destination.
- Before traveling, acquire a small amount of the currency used at the destination to cover possible payments upon arrival. If not, try to bring a changeable currency in the country you will visit. Do not carry high denomination bills, as in some countries they avoid them for fear of counterfeiting. You should bear in mind that in many small and remote places there are no ATMs or accept credit cards.
- Travel to countries with great time difference with respect to where it is, requires preparation to not suffer the “jet-lag” (time decompensation), as your biological clock will continue to work according to the usual. There are certain medications that help prevent it.
- In order to have a disease-free trip, it is very important to inform yourself beforehand about the requirements of vaccines required for the different destinations, and thus avoid being refused entry upon arrival.
- To counteract the dry air of the aircraft cabin, it is recommended to drink a glass of water during each hour of flight.
- Prepare your photographic equipment and bring the essentials such as: batteries, chargers, etc. Also find out the electric current before traveling.
- Remember that in some places tips are voluntary and not included in the account. However, it is normal and fair to always leave a tip.
- Let the guides, inhabitants and tourism professionals tell you the best places to visit.
- Be especially careful in places with high crowds of people such as public transport, mass events and commercial centers or sectors.
- Do not neglect and keep your documents, money, jewelry, cell phones or any other item of value in a safe place.
- When going to do rural tourism, always be accompanied by tour guides and qualified personnel to make these tours.
- Remember that if you bought tickets or promotion plans, most are not reimbursable.
- Remember that promotional rates for airlines and packages are non-refundable.
FOR SUSTAINABLE TOURISM
- When visiting religious sites, try to be dressed soberly, and ensure that photos are allowed. This way you will avoid inconveniences with the locals.
- Enjoy your trip with an open mind and with the disposition to learn and enjoy.
- Open to cultures and traditions different from yours; the experience will transform it and you will earn the respect of the local population, and it will welcome you more easily. Be tolerant and respect diversity; Observe the traditions and social and cultural practices of the place.
- Respect human rights. Any form of exploitation violates the fundamental objectives of tourism. Pornography and child sexual exploitation is a crime, both in the place where it is carried out and in the country of residence of the person who commits it.
- Help preserve the natural environment. Protect the flora and fauna and their habitat, and not buy products made from plants or animals in danger.
- Avoid taking photographs with flash wildlife, can cause these species away from the place and do not return, with the prejudice that it will be more difficult for a next group of tourists to observe these species.
- Respect cultural resources. Tourist activities must be practiced with respect for the artistic, archaeological and cultural heritage of the destination.
- Do not be tempted to take pieces of archaeological remains, sand from beaches, plants, flowers and others; If each tourist visiting the place will take a sample, the resource would soon cease to exist.
- Your trip can contribute to the economic and social development of the place visited. It is advisable to buy crafts and local products to support the economy of the place, and abide by the principles of fair trade. When haggling, keep in mind the concept of fair wages.
- Handicrafts are the most important reflection of local culture and identity and their benefits go directly to the populations of the visited localities. In addition, they are produced with very low impact for the environment and contribute to increase the appreciation of the local culture.
- Gather as much information as possible about your destination, and spend time studying their customs, norms and traditions.
- Avoid behaviors that may offend the local population.
- To be informed of the current legislation so as not to commit any act that is considered criminal in the visited country. Do not traffic in drugs, weapons, antiquities, protected species, or products or substances that are dangerous or prohibited by national regulations.
- Maintain order and cleanliness in the places you visit, thus avoiding potentializing the different risks that threaten the facilities, protected natural area and others.
- Avoid unnecessary noise in museums, in view of archaeological monuments and, especially, in protected natural areas. The noise can disturb the experience of other tourists or scare wildlife in natural areas.
- Do not throw remains of food in the places visited. Take special care in protected natural areas; the remains of fruits may contain seeds that can grow in the place and then become an invasive species, harming native species.
- Enjoy and respect everything that makes the destination visited a unique and different place from its history, its architecture and its religion, to its music, its art and its gastronomy.
- Keep in mind to close the taps, turn off the air conditioning and lights when leaving the hotel or place of lodging. Thus, it helps not to waste water and energy valuable resources for the entire planet.
- Try to minimize the generation of garbage; reject products with unnecessary packaging and choose to use recyclable packaging.
- Avoid giving alms to people on the street. It is better to go to places like NGOs or schools, where they will do a better management of this help.
“THERE ARE NO BAD TRAVELERS, THERE ARE TRAVELERS BAD INFORMED”
DIPLOMAT TRAVEL adopts Law 17 of 1981 and Resolution 1367 of 2000 against the exploitation and trafficking of species of wild fauna and flora.
DIPLOMAT TRAVEL rejects marketing and illegal trafficking of regional and national cultural goods, Law 103 of 1991, Law 397 of 1997 and Law 1185 of 2008.
DIPLOMAT TRAVEL rejects exploitation, pornography, sex tourism and forms of sexual abuse with minors, law 679 of 2001.
DIPLOMAT TRAVEL adopts Law 1335 of 2009 and protects smoke-free spaces.
DIPLOMAT TRAVEL rejects discrimination or acts of racism against the vulnerable population. Law 1752 of 2015 and law 1482 of 2011.
DIPLOMAT TRAVEL rejects child labor, law 1098/2006 – decree 2737/1987.